1. Orders & Payment

How do I place an order?

Add items to your basket and check out. Pay as a guest or with an account; a confirmation email follows straight away.

Which payment methods can I use?

We use Stripe to accept all major credit/debit card, google pay, apple pay, klarna and more.

Can I change or cancel an order?

Yes, while it's still being prepared. Open the order in My Account and message the seller, or contact support.

Why is my cart split into several parts?

Items come from different sellers. One basket and one payment, but each seller ships and tracks their own part.

2. Delivery

How long does delivery take?

Most orders arrive in 2–5 working days.

How do I track my order?

From My Account → Orders, or the link in your dispatch email.

Do you deliver outside the main area?

Yes

My parcel hasn't arrived.

Check tracking first. If it shows delivered and you don't have it, message the seller from your order page; support steps in if unresolved.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

3. Returns & Refunds

Can I return something?

Yes, within 15 days of delivery, unused and in original packaging.

Who pays return shipping?

Seller if faulty/wrong, buyer if changed mind

How long do refunds take?

Within 7 working days of the return arriving, back to the original payment method.

Item arrived damaged.

Photograph it and message the seller from your order page within 2 days. Faulty items are replaced or refunded.